Commitment to a sustainable future
The City of Santa Ana is dedicated to providing safe and reliable water and sewer services to the community. We meet the challenges of conservation, environmental compliance and sustainability while serving the needs of our water and sewer users. Both of these utility systems are essential to protecting public health and the environment.
To ensure our rates reflect the true cost of providing service, the City of Santa Ana evaluates pricing for water and sewer service every five years using an independent financial expert. By matching cost to service, we are able to provide the lowest possible rates to our customers while maintaining the City’s financial health.
The 2019 Water, Recycled Water and Sewer Rate Study revealed several factors supporting a change in the water and sewer rates:
The cost of purchasing imported water and groundwater has increased.
Aging pumps, pipes and equipment require critical repair and replacement.
Projected water and sewer revenue did not support ongoing maintenance and infrastructure re-investment.
The planning period from the last rate study change ended in June 2019 and new expenses needed to be addressed.